Yes, we can also craft custom footwear for you with any type of leather, form and color. Don’t hesitate to contact us to request a quote. We are more than sure that you will be satisfied with your shows, because you get the guarantee of the highest quality for the best price.
Contact us at: office@bottegasenatore.com

When we receive the order, we carry out a pre-authorization check. For various reasons the payment may not be accepted in certain cases (incorrect requested data, insufficient available balance to make the payment, etc.). If the problem persists, please, contact us at office@bottegasenatore.com.

You have the right to withdraw from the purchase contract and the conditions provided for any reason, without having to justify your motivations and without incurring in penalties of any kind, within 14 days from the date of the receipt of the order.

Yes, returns are accepted when clear manufacturing defects are found. When one or more defects due to processing are found, the costs of the return will be covered by us and you will receive a full refund. It is not likely to happen, but if it does, then we will take care of it.

All our products are handmade with leather and the highest quality materials. Moreover, before sending the orders, we check every product in a meticulous way, to make sure that only the products that meet our highest quality standards are shipped. Once all the checks have been carried out, the products are packaged with the utmost care to ensure that they arrive at their destination in perfect condition.

As soon as the order leaves the warehouse, you will receive an email containing the tracking code, which is the shipping number that you can enter online to check the deliver status of your order.

Furthermore, you can also track the status of your order from your private accounts at bottegasenatore.com:

– Access your account on our website bottegasenatore.com

– Click on “My Orders” section

– Select the option “View Order”

– Click on “Follow Your Order”

Our main objective is to satisfy our customers, and therefore, if for any reason you should not be completely satisfied with your purchase, then you can exercise your right to return the product(s) by sending us an email to sped@bottegasenatore.com within 14 days from receiving the order.

If it takes place, the shipping costs for the return of the purchased products are charged to the customer, in case the order was made from a non-EU country. On the other hand, if the customer sends the return from Switzerland, then the return expenses are covered by Bottega Senatore, a condition solely available for the first purchase/return.

In order to exercise the right of withdrawal, the buyer must return the purchased products in perfect condition, unused, with the labels intact and with the original packaging. Also, take into account that any incident during transport (theft, loss, etc.) will be charged to the customer. For more information, please visit the “Returns” page.

The refund takes place within 5 days of receiving the returned products, as soon as our staff verifies that the product(s) is intact.

However, in some cases, the refund process could experience delays due to external reasons that escape our control. If this happens and you haven’t received your refund after 5 days, please contact us at following number:

+39 348 38 38 836 From 09:00 to 12:00 and from 14:00 to 18:00 (GMT +1), excluding holidays. Alternatively, you can send an email to office@bottegasenatore.com

For more information, see the “Terms and Conditions” page on bottegasenatore.com.

If you need to contact us, you can contact Customer Service by calling to the following number:

+39 348 38 38 836 From 09:00 to 12:00 and from 14:00 to 18:00 (GMT +1), excluding holidays. If you prefer, you can also write to us at office@bottegasenatore.com, we will get back to you as soon as possible and our operators will be happy to help you!

Cryptocurrency FAQs

Bottegasenatore.com also accepts cryptocurrencies as a payment method, such as: Bitcoin, Bitcoin Cash, Dash, Ethereum, Litecoin, Bitcoin SV, XRP.
When checking out, simply choose Cryptocurrency as your payment option. Bottega Senatore relies on its partner Bitpay to convert your cryptocurrency into fiat currency in a safe, automatic and fast way.

Cryptocurrencies are digital currencies, which use blockchain technology. You can use them to buy goods and services or exchange them for other currencies (either other cryptocurrencies or traditional currency such as US dollars, Euros).

On our online shopping you can buy all products with a value greater than 100 Euro / US Dollars / Swiss CHF.

Bottega Senatore does not charge any fees for payment with cryptocurrencies.

Bottega Senatore uses BitPay to process cryptocurrency transactions. All transactions are secure. Transaction processing can take up to 30 minutes.
The conversion rate depends on the quote decided by the payment provider at the time of purchase.

Due to the extremely high volume of cryptocurrency exchanges recently, you may experience delays in processing your transactions. Bottega Senatore uses one of the best and fastest processors available, but neither Bitpay nor Bottega Senatore have control over blockchain congestion.

Through the Bitpay portal, Bottega Senatore will be able to return the amount without any problem. Having the cryptocurrency a fluctuating value, Bottega Senatore relies on the Bitpay platform to be able to operate in a fast, safe and correct way.

The conversion rate depends on the quote decided by the payment provider at the time of the Refund.