Terms and Conditions

General Rules

The purchase and sale of footwear and other leather products (hereinafter called) offered by „Bottega Senatore Gmbh“ LLC (hereafter – the Company) on the website www.bottegasenatore.com (hereafter – the Website) are made in compliance with these rules, and conditions (hereinafter Terms and Conditions).
Terms and Conditions are an integral part of the Sales Agreement (hereinafter referred to as „the Treaty“).
The information on the website, including the Terms, can be updated. The user (hereinafter also the buyer) is required to periodically check the Terms and Conditions to be aware of the latest changes.

Privacy of Personal Data

The Company guarantees the confidentiality and protection of personal data provided by the User in accordance with the Human Rights Act (European Community law).
By registering on the website, and by placing a product order, the user gives full and unconditional acceptance to the Company on the processing of personal data provided by the user (name, gender, address, telephone number, e-mail address, date and place birth, etc.), including any actions (operations) on your personal data, such as the use of automated and non-automated tools, including collection, registration, input, systematization, archiving, organization, clarification, use, updating, restoration , modification, transfer, correction, block, destruction, etc. You agree that the Company has the right, under its own responsibility, to trust the processing of personal data to third parties at its discretion, ensuring the confidentiality and protection of your personal data.

Intellectual Property:

The intellectual property rights on the products displayed on the website, as well as on the website software, are owned by the Company and must be protected in accordance with the intellectual property legislation of RA and the corresponding international treaties.

Terms of Sales:

The Price:
The information on the Website (including product prices) is true and real. If due to a technical error, the price of the goods ordered by you were incorrect, you will be notified of this error (e) as soon as the company has notified you. In this case, you will have the possibility to cancel the order. If the Company fails to contact you in the case mentioned in paragraph 2.2, or will not receive confirmation of the order, it will be considered as a cancellation of the Treaty.
If the canceled order has already been paid, the amount will be fully refunded.

Product quality, return and cancellation policy:
The Company must provide the product in a quality that matches the model photo and description on the website (color, size, materials used). In case the received products are of inadequate quality or the goods do not conform to the purposes of use advertised, the Purchaser is entitled to any of the following actions:

  • Request immediate and free elimination of defects present in the goods or refund of the expenses incurred by the consumer or third parties for the correction of such defects;
  • Request a proportional reduction of the purchase price;
  • Request the replacement of products of the same brand (the same model and (or) the same type of products);
  • Request the replacement of the same product of another brand (model, the same type of products) with the corresponding recalculation of the purchase price;
  • Refuse to follow the sales agreement. In this case, the Purchaser is obliged to return the goods.

The Company must satisfy the Purchaser’s requirements, unless it is shown that the defects occurred after the delivery of the goods to the Purchaser, as a result of the Purchaser’s violation of the rules of use, storage or transport, or as a result of acts of third parties or force majeure.

The Purchaser has the right to return the products of adequate quality within 14 (fourteen) days of receipt of the package.

This return is possible if:

  • The products have not been used;
  • The labels, stickers, marketability, and consumer properties of the products sold were retained, as well as the trade in the receipt of goods sold.

The costs of returning the goods are charged to the Purchaser.

A simple cancellation process is available for all of our customers. You can cancel your order online before the product has been shipped. The full amount of the order will be refunded. You can cancel an order by calling us or sending us an email.

Payment and Shipping:

In case we fail to deliver the products to the address specified by the Customer, the Company undertakes to notify it by e-mail or call.

To return the product, you must send it to our address in Italy or Switzerland.

It is the Buyer’s responsibility to pay the shipping costs or return the item only if evidenced, otherwise the shipping / return cost will be free and paid by Bottega Senatore.

Estimated delivery time: 8-12 days (shipping within 6 working days)

Receipt of the Products:

Upon receiving the goods, the buyer must check the external packaging for damage or unauthorized opening.

Warranty:

By using the website, it ensures that the information provided by the User is accurate. The User assumes the risk of negative consequences associated with inaccuracies.

The User ensures that the terms of the Treaty are fully understood and that all the rights and obligations conferred upon him by the Treaty are realized.

Responsibility:

In case of violation of the Treaty (including the Terms and Conditions) and the Company will not take appropriate action – The Company will retain its right to take the necessary measures in case of any other violation.

Failing to comply with these measures against the violation cannot be considered an infringement of this authorization in other cases.

Disability:

If any paragraph of this Agreement is held to be void, invalid or unlawful for any reason by any court of competent jurisdiction, such provision will be ineffective but will in no way invalidate or influence any other clause, paragraph, section or part of this Agreement.

Applicable law, Disputes and Jurisdiction:

This Treaty is regulated and must be interpreted in accordance with the Swiss law.

Any disputes arising from the treaty must be resolved through negotiations and are subject to commercial practices and generally accepted bona fides rules (good faith). If a solution for negotiation cannot be found (through friendly discussion), the dispute will be settled in the Swiss courts.

Important Notices:

If you have any questions regarding any terms or conditions, you can contact us at any time.

The website may be inactive or malfunctioning due to technical or other problems. The Company is not responsible for the negative consequences resulting from this.

Please note that the Treaty is an important part of your relationship with the Company, so you can save it or print it.